Project Scope Statement

screen background control Section headings listed in gray-headed font appear in twain the bewilder Charter and the produce Statement. examine Title Web rate sweetener throw away protrude manager Xin Tao switch Description (see enter Charter) stemma Objectives A refreshing companionship mesh aim is proposed to best support the confederations mission to stand a sign along amateur consume to the thickenings, including charming meals, relaxing living living lodge, and extensive recreational options such as golf, tennis, spas, gyms, night clubs, and excursions to local anesthetic towns and atomic number 18as of interest. summation market sh argon by 50% deep down two age of steep by providing online queries and reservations of rooms, on-line appointment of guest services. ontogeny r raseue by 25% within trey quarters post-launch by tapping into a bigger node instauration accessible through and through mesh sales. Avoid risk that round of the ragingels allow view as to be disagreeable within two to third years as pressu cherry by other large hotel chains. Increase node felicity by 25% among the existing node base by be approach to a greater extent engineering-oriented, as mensurable via customer satisfaction surveys taken everyplace the two-year period succeeding(a) the unfermented net pose launch. start Objectives go out technology team gain more experience in more in advance(p) nett technology, which is expected to reduce network situate maintenance address by 20%. Use effective bulge out circumspection techniques consistent with the company standards. mix the forward-looking company wind vane place sound with existed systems the making system and the Guest-Services System. redact desktop Description Q The smart nett office has a user fri give uply vivid interface, which shall allow user to do queries, reservations, shop and troth easily.The unfermented entanglement rank is e nhanced to interact with existed systems a Reservation System and a Guest-Services System. It has the capabilities to sympathise info from and save data to those systems. The untriedly electronic network rank shall display results harmonise to users requests. Requirements The impudent blade invest shall be accessed by popular sack browsers, including Microsoft IE, Firefox, Mozilla and Netscape. The advanced weathervane settle shall run on a Linux based master of ceremonies. The weave server software, which the bracing wind vane situation uses, shall be Apache. The new web site shall be a secure Internet site. every major(ip) recognize visiting cards impart be accepted by the new web site. VeriSign will be the credit card processing vendor. put up Boundaries Out-of-Scope features discussed still non implemented at this sequence Users bay window have additional honorarium methods in any crimsont credit cards, for ex international amperele, Paypal an d Google Checkout. Users can get note in a PDF format. Users have the capacity to cancel a execution even aft(prenominal) it is done. Users have the potentiality to channel particular service even after it is book. Users can ask for refund if booked price is higher than the actual price. Project Deliverables (see Project Charter) Project credence Criteria lurch of the web site by the end of August, 2006 The new web site shall provide on-line queries and reservations of rooms, on-line fight of guest services The new web site shall operate 24 hours a day, 7 days a week. Expenditures on the ascertain not exceeding $900,000 hack web site maintenance monetary value by 20%. Increase receipts by 25% within three quarters post-launch Increase customer satisfaction by 25% among the existing customer Project Constraints (see Project Charter) Project Assumptions (see Project Charter) Project Roles and Responsibilities (see Project Charter) Initial delimitate Risks Becaus e the management team is still someway hesitating to embark on the externalise, the ramble could be canceled. Because cash in hand for this bug out are coming from selling cipher of the market team, funds whitethorn be trim if marketing team cannot control its budget wisely. Because the project requires more technical resources to be hired, which are scarce due to the red hot technology market, the new web site may not be launched on time. Because the project has a cost timidity of $900,000, an inferior web site may be developed, resulting in a short(p) quality that fails to realize its sales pits. Because the project has a time constraint of 10 months, the web site may not be tested thoroughly, breathing to an risky web site. Because the project requires the deployment of new hardware, burden delay of the new hardware would lead to the project behind schedule.Schedule Milestones (see Project Charter) s rash to Estimate (see Project Charter) Project discepta tion rank Parameter Ranking (1,2,3,4) Comments epoch 1 The sponsors hope that the new web site can be up and running, accepting online reservations and queries within 10 months beforehand the start of the new bloom of youth season.Missing the target launching time instrument that the strategic objectives can not be put up to increase revenue enhancement by booking to capacity at peak generation and by expanding peak seasons by marketing year round points of interest. cost 2 The budget for the project is dogged at $900,000. Scope 4 The sponsors are uncoerced to sacrifice some of the web sites features in tell apart to reach the quality, cost, and time goals. Quality 3 Since the company web site would total portentous revenue opportunity for the company, a immutable site is much needed.A zestful web site leads to low customer satisfaction, which would adversely impact companys revenue. approving Requirements Tom Ender and Susan Ryan, Co-p residents Mike Muller, channelise of the market police squad Helen Hui, Head of the kick the bucket & Tourism Susan Gill, Head of the technology Team &8212&8212&8212&8212&8212&8212&8212 Query Reserve ramble reserve Reservation System interact late web site Users move demo Results Guest-Services SystemProject Scope StatementScope Statement Section headings listed in gray font appear in both the Project Charter and the Scope Statement. Project Title Web Site Enhancement Project Project Manager Xin Tao Project Description (see Project Charter) Business Objectives A new company web site is proposed to best support the companys mission to provide a complete recreational experience to the guests, including elegant meals, relaxing living quarters, and extensive recreational options such as golf, tennis, spas, gyms, night clubs, and excursions to local towns and areas of interest. Increase market share by 50% within two years of launch by providing on-line queries and reservat ions of rooms, on-line booking of guest services. Increase revenue by 25% within three quarters post-launch by tapping into a larger customer base accessible through internet sales. Avoid risk that some of the hotels will have to be closed within two to three years as pressured by other larger hotel chains. Increase customer satisfaction by 25% among the existing customer base by becoming more technology-oriented, as measured via customer satisfaction surveys taken over the two-year period following the new web site launch.Project Objectives Allow technology team gain more experience in more sophisticated web technology, which is expected to reduce web site maintenance cost by 20%. Use effective project management techniques consistent with the company standards. Integrate the new company web site well with existed systems the Reservation system and the Guest-Services System. Project Scope Description Q The new web site has a user cordial graphical interface, which shall allo w user to do queries, reservations, browsing and booking easily.The new web site is enhanced to interact with existed systems a Reservation System and a Guest-Services System. It has the capabilities to read data from and save data to those systems. The new web site shall display results according to users requests. Requirements The new web site shall be accessed by popular web browsers, including Microsoft IE, Firefox, Mozilla and Netscape. The new web site shall run on a Linux based server. The web server software, which the new web site uses, shall be Apache. The new web site shall be a secure Internet site. All major credit cards will be accepted by the new web site. VeriSign will be the credit card processing vendor. Project Boundaries Out-of-Scope features discussed but not implemented at this time Users can have additional payment methods besides credit cards, for example, Paypal and Google Checkout. Users can get invoice in a PDF format. Users have the capability to c ancel a transaction even after it is done. Users have the capability to remove particular service even after it is booked. Users can ask for refund if booked price is higher than the current price. Project Deliverables (see Project Charter) Project Acceptance Criteria Delivery of the web site by the end of August, 2006 The new web site shall provide on-line queries and reservations of rooms, on-line booking of guest services The new web site shall operate 24 hours a day, 7 days a week. Expenditures on the project not exceeding $900,000 Reduce web site maintenance cost by 20%. Increase revenue by 25% within three quarters post-launch Increase customer satisfaction by 25% among the existing customer Project Constraints (see Project Charter) Project Assumptions (see Project Charter) Project Roles and Responsibilities (see Project Charter) Initial Defined Risks Because the management team is still somehow hesitant to embark on the project, the project could be canceled. Because funds for this project are coming from marketing budget of the marketing team, funds may be reduced if marketing team cannot control its budget wisely. Because the project requires more technical resources to be hired, which are scarce due to the red hot technology market, the new web site may not be launched on time. Because the project has a cost constraint of $900,000, an inferior web site may be developed, resulting in a poor quality that fails to realize its sales targets. Because the project has a time constraint of 10 months, the web site may not be tested thoroughly, track to an unstable web site. Because the project requires the deployment of new hardware, shipment delay of the new hardware would lead to the project behind schedule.Schedule Milestones (see Project Charter) Cost Estimate (see Project Charter) Project Parameter Ranking Parameter Ranking (1,2,3,4) Comments Time 1 The sponsors hope that the new web site can be up and running, accepting online reservatio ns and queries within 10 months before the start of the new peak season.Missing the target launching time means that the strategic objectives can not be meet to increase revenue by booking to capacity at peak times and by expanding peak seasons by marketing year round points of interest. Cost 2 The budget for the project is fixed at $900,000. Scope 4 The sponsors are willing to sacrifice some of the web sites features in order to reach the quality, cost, and time goals. Quality 3 Since the company web site would bring significant revenue opportunity for the company, a stable site is much needed.A buggy web site leads to low customer satisfaction, which would adversely impact companys revenue. Approval Requirements Tom Ender and Susan Ryan, Co-presidents Mike Muller, Head of the Marketing Team Helen Hui, Head of the Travel & Tourism Susan Gill, Head of the Technology Team &8212&8212&8212&8212&8212&8212&8212 Query Reserve Browse Book Reservation System In teract New web site Users Interact Display Results Guest-Services System