Negotiation Excersise Hr 598

Negotiation Exercise1: Alpha Electronics PM 598 November 26, 2011 My experience as a node when reverting a product has been neutral. many an(prenominal) products that I leveraging be clothing heads. The common question I check been asked by customer service, if thither was anything wrong with the spot or if I would like to exchange the item. When I bribe electronic items, I am usually asked the same thing. The entirely difference is that based on the contract store crop _or_ system of government when purchasing an electronic item, if the item is non faulty there is a restocking fee. The polishs for both parties ar to make a win-win place and satisfaction. 1) What atomic number 18 the lasts of the negotiation from the perspective of each(prenominal) party? a. The goal of the customer service representative is to auction block the customer is well-provided with his or her merchandise and to stop up they are a iterate customer as well as nurturing a semipermanent relationship. The goals are to defend a win-win for the customer and the retail business. b. The goal from the customers standpoint is to have a pleasurable fork over experience and to collar a extensive hark back or obtain merchandise at a deductive reasoning for his or her troubles. From a personal experience of managing the customer gives, I give that many customers take an unethical approach when returning merchandise. Many items have been worn, some items are missing tags or the customers do not have the receipt. The store return indemnity is verbalise on eh back of the receipt concerning the deadline and once the customer is do of aware of this the customer becomes irate but we of all magazine have to refer them back to the store return policy. 2) What are Saras goals and objectives in her role as a returns employee? c. To warrant the customer is experiencing a pleasant return expe rience and to stop up that she is following! the retails return policy. Saras objective is to communicate the retails return policy and ensure the customer...If you want to get a effective essay, order it on our website: OrderCustomPaper.com

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